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FAQ

Where are you based?

Lash Cosmetics is located in New York City.

How can I cancel my order?

If you ordered within the past 24 hours and changed your mind, we offer hassle-free cancellations. Just email us at [email protected]

If you ordered more than 24 hours ago, your order will most likely have been processed and we can't offer an immediate refund. However, once you receive your order, you have up to 30 days to request a refund.

What's the shipping & tracking process?

Once your order is processed & shipped, we'll send you a confirmation email. This can take up to 2-3 business days. Once shipped, you can expect your order to arrive between 8-10 business days, depending on your location.

*Please note that due to COVID-19, there could be delayed delivery speeds, depending on your location.

Do you still need help?

Feel free to email us at [email protected] or call us at 800-328-8347